YU SLEEPYu Sleep has a 60-day money-back guarantee measured from the purchase date. If you decide the product is not right for you, contact product support during that window and follow the return process. This page explains the information needed, the return address and the records to keep. It also highlights the one-time guarantee rule, which matters if you have previously received a Yu Sleep refund.
yusleep-official.com is an independent affiliate information website. We do not receive returned bottles, process refunds or access your payment record. Send return questions to support@yu-sleep.com. Your invoice and order number help the product support team connect your request to the correct purchase and explain the next steps for your circumstances.
Start with the purchase date
Find the date on your purchase confirmation or invoice. The 60-day window starts with that purchase, rather than the day the package arrives or the day you begin using the product. Keep this distinction in mind if delivery took longer than expected or you left the bottles unopened before deciding whether to try them.
If you are considering a return, leave time to contact support and send the parcel within the window. The date you post the return is the relevant date for the return shipment, rather than the day the parcel reaches the receiving address. Keep the postage receipt because it provides a record of when you handed the package over for delivery.
Contact support with a clear request
Write that you are requesting a Yu Sleep return and refund. Include your full name, the email address used for the purchase, your ClickBank email invoice and the order number. These details reduce the chance of a request being attached to a different transaction, especially if you have made several purchases or used more than one email address.
Describe exactly what you are returning. State the original package size, the number of bottles being sent back and whether those bottles are opened or unopened. For example, a person who purchased three bottles and is returning two unopened bottles should describe that situation directly. Do not assume the team knows which items you have kept or used.
Prepare the return parcel
Include your order number on a piece of paper inside the package. The number on the outside shipping label alone may not be enough to associate the contents with your support conversation. Pack the items securely for transport and keep a record of the bottles included. A simple photo of the packed contents can be useful if a later question arises.
The return address is YU SLEEP, 19655 E 35th Drive, Suite 100, Aurora, CO 80011. Use the complete address, including the suite number. If support provides order-specific instructions before you ship, follow that conversation carefully. This is a product return address; it is not a contact address for the operator of this affiliate information website.
Return shipping and tracking
You pay the return postage. Keep that expense separate from the refund you are requesting for the product purchase. Choosing a service with tracking gives you a way to document the posting date and follow delivery. This page does not promise prepaid labels, free return shipping or reimbursement of the return postage.
Once the parcel has been sent, provide the tracking number in your support email conversation or support ticket. Include the order number again if the thread is unclear. The refund process uses that tracking information, so simply mailing the package without sending the identifier leaves an important step unfinished. Keep the carrier receipt and a copy of the message in which you shared the number.
Following the refund after shipment
The refund policy connects refund issuance to providing the return tracking number. After sending it, look for a reply or refund confirmation and retain that message with your invoice. If you need an update, refer to the same order and return tracking number. That keeps the purchase, parcel and refund request together in one traceable conversation.
The time between a refund being issued and appearing on a payment statement can depend on the payment service or bank. No fixed bank-posting time is promised on this page. If support confirms issuance but the credit is not visible, ask the payment service about the transaction rather than treating the carrier's delivery date as proof of when the credit must appear.
The one-time guarantee
The guarantee does not cover a second refunded purchase after you have already tried Yu Sleep, returned it and received a refund. If you order again following that refund, the later purchase is not eligible for another refund under this one-time guarantee. Consider that condition before making a repeat purchase, particularly if you are uncertain about trying the product again.
A new package size or a later purchase date should not be assumed to restart eligibility. If you are unsure how a previous transaction affects a new order, contact support before buying. This affiliate website cannot waive the rule, grant an exception or promise that a separate email address changes the purchase history considered by the product service.
Useful records to keep
Keep the original invoice, purchase date, package quantity, support correspondence, list of returned bottles and return tracking receipt in one folder. Record the date you first requested help and the date the parcel was posted. Those details are more useful than trying to reconstruct events from memory if a follow-up is needed several weeks later.
Do not include full card numbers, passwords or unrelated medical information in a return package or ordinary support email. The order reference and invoice identify the transaction. If additional information is requested, ask how to provide it through the appropriate support channel. Keep copies of what you send so you can refer to the same information later.
Refund questions answered
Is the deadline based on delivery or purchase?
It is based on purchase. The policy allows 60 days after the purchase, and the return parcel's posting date is what counts for sending it back. A later delivery date does not automatically establish a new 60-day period. Contact support early if timing is uncertain.
Can I return only part of a package?
Describe the precise quantity and condition in your request. The return instructions specifically ask customers to explain partial returns. Ask support how your proposed return will be handled and what refund amount applies; do not calculate an entitlement solely from the price shown for a different package.
Where can I get help with the payment record?
Use ClickBank order support for assistance with a ClickBank transaction. Product return instructions come from Yu Sleep support. The contact page helps distinguish these routes, and the Yu Sleep refund policy provides the product service's full return terms.
